Welcome to Irwin Door Locks Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website irwimdoorlocks.com and all purchases made through our online store. By accessing our site and placing orders, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are available to individuals and businesses seeking premium security hardware. By using our site, you confirm you are at least 18 years old or using the site with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including product designs, text, graphics, logos, and software, is our property or licensed to us and protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

User Responsibility: You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality security hardware including:

  • Electronic Entry Door Locks
  • Keyed Deadbolts
  • Keyed Door Levers and Knobs
  • Keying and Installation Kits
  • Privacy Levers and Knobs
  • Sliding Door Locks

We strive for accurate product descriptions and images, but minor variations may occur. Technical specifications are provided for informational purposes only.

2.2 Security Considerations

Our products are designed for professional and residential security applications. Proper installation by qualified personnel is recommended for optimal performance.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are secured through encrypted payment gateways.

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

3.3 Pricing and Taxes

Prices are listed in USD. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.

4. Shipping Policy

4.1 Shipping Options

We ship worldwide except to certain Asian countries and remote regions. Options include:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivery within 15-25 business days after shipment

4.2 Delivery Times

Delivery times are estimates only. Customs processing may cause delays for international orders.

User Responsibility: Ensure your shipping address is complete and accurate. We’re not responsible for delays due to incorrect addresses.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused products in original packaging with all tags and accessories.

Security Notice: Keying and Installation Kits that have been opened or used cannot be returned due to security reasons.

5.2 Return Process

  1. Email [email protected] with “Return/Exchange Request – Order #[Your Number]” in the subject
  2. Include product name, reason for return, and preferred resolution
  3. We’ll provide a Return Merchandise Authorization (RMA) number
  4. Ship items to: Irwin Door Locks Shop Returns, 852 Fairmont Avenue, Kansas City, US 64106

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returned items. Original shipping charges are non-refundable unless the return is due to our error.

6. Warranties and Liability

6.1 Product Warranty

Our products come with manufacturer warranties against defects in materials and workmanship. Warranty details are included with each product.

6.2 Limitation of Liability

To the fullest extent permitted by law, Irwin Door Locks Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. General Provisions

8.1 Governing Law

These Terms shall be governed by the laws of the State of Missouri, USA, without regard to conflict of law principles.

8.2 Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

8.3 Contact Information

For questions about these Terms or our products, contact our security specialists at:

Irwin Door Locks Shop
852 Fairmont Avenue
Kansas City, US 64106
Email: [email protected]

At Irwin Door Locks Shop, we’re committed to providing premium security products and exceptional customer service. These Terms are designed to create a transparent and fair relationship with our valued customers.