Privacy Policy

At Irwin Door Locks Shop (“we,” “us,” or “our”), we understand that security begins with trust. Just as we provide premium door security solutions, we are equally committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website irwimdoorlocks.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our services and improve your shopping experience:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account.
• Payment Information: Credit/debit card details (processed securely through our payment gateway), PayPal email (when using PayPal). Note: We do not store full payment card details on our servers.
• Technical Data: IP address, browser type, operating system, referring URLs, device information, and browsing behavior on our site.
• Communication Data: Records of customer service inquiries, feedback, and survey responses.

2. How We Use Your Information

We use your information to provide and improve our services:

• Process and fulfill your orders for electronic entry door locks, deadbolts, and other security products
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send order confirmations, shipping notifications, and service-related communications
• Prevent fraud and enhance payment security (in line with our PCI-DSS compliance)
• Comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Service Providers: We share information with trusted third parties who assist in operations (payment processors, shipping carriers, IT services). These parties are contractually obligated to protect your data.
• Legal Compliance: We may disclose information if required by law or to protect our rights, property, or safety.
• Business Transfers: In case of merger, acquisition, or sale of assets, customer information may be transferred as a business asset.
• International Transfers: As we serve customers globally (excluding some regions), your data may be processed outside your country of residence, always with appropriate safeguards.

4. Data Storage and Security

We implement security measures worthy of our security products:

• All payment transactions are encrypted using 256-bit SSL technology
• Regular security audits and PCI-DSS compliance
• Limited access to personal information on a need-to-know basis
• Secure servers with industry-standard protections
• Data retention only as long as necessary for business or legal purposes

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access & Correction: You may review and update your account information by logging into your account.
• Data Portability: Request a copy of your personal data in a structured format.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Marketing Opt-Out: Unsubscribe from marketing emails using the link in each email.
• Cookie Preferences: Manage cookies through your browser settings (see Section 6).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart, login).
• Performance Cookies: Help us understand how visitors use our site to improve it.
• Targeting Cookies: Used to show relevant product recommendations (e.g., for electronic locks vs deadbolts).

You can control cookies through your browser settings, but disabling essential cookies may affect site functionality.

7. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

8. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy occasionally.