Welcome to the Irwim Door Locks Shop FAQ page. Below you’ll find answers to common questions about our products, ordering process, shipping, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
1. What types of door locks do you offer?
We specialize in premium door security solutions including:
- Electronic Entry Door Locks
- Keyed Deadbolts
- Keyed Door Levers and Knobs
- Keying and Installation Kits
- Privacy Levers and Knobs
- Sliding Door Locks
2. Are your electronic locks easy to install?
Yes! Our electronic entry door locks are designed for straightforward installation. Many homeowners complete the installation as a DIY project. We also offer installation kits and detailed instructions with each product. For complex installations, we recommend consulting a professional locksmith.
3. Can I get my locks keyed alike?
Absolutely. We offer keying services and kits that allow you to have multiple locks operate with the same key for convenience. Please check product descriptions for keying options or contact us for custom keying requests.
Ordering & Account Questions
1. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
2. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily, save your shipping information for future purchases, and receive exclusive offers.
3. How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also log into your account (if you created one) to view order status and tracking details.
Shipping & Delivery
1. What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Standard Shipping: For orders over $50, via EMS, delivered in 15-25 business days after dispatch
2. Do you ship internationally?
Yes, we ship worldwide except to some remote areas and parts of Asia. International customers are responsible for any customs duties or import taxes that may apply.
3. What if I need my order urgently?
For urgent delivery requirements, please contact our customer service team at [email protected] before placing your order. We’ll do our best to accommodate your timeline.
Returns & Exchanges
1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused and in their original packaging. Note: For security reasons, electronic entry door locks and keyed products that have been installed or used cannot be returned unless defective.
2. How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and address.
3. When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method.
Technical Support & Contact
1. What if I have installation questions?
Our products come with detailed installation instructions. For additional help, you can email our support team with specific questions. We recommend consulting a professional locksmith for complex installations.
2. How can I contact customer service?
Our Kansas City-based team is available via email at [email protected]. We typically respond within 24 hours.
3. What are your business hours?
Our customer service team monitors emails Monday-Friday, 9am-5pm Central Time. Orders can be placed on our website 24/7.
Still have questions? We’re here to help! Contact us at [email protected] and we’ll be happy to assist you with your door security needs.